FAQ's
Shipping
Do you offer international shipping?
Yes, we offer international shipping in Europe. Please check our shipping policy for more information on delivery times and costs to your specific location.
What is the shipping time?
Shipping usually takes up to 5 business days, but due to holidays, shipping may take longer.
How long do you process orders?
The processing of orders takes up to 48 hours, but usually occurs within several hours.
How can I track my order?
We will send you a tracking code after verifying your purchase and processing the order. On our website, there is a "Track Your Order" feature where you can use the tracking code to see how far your order has progressed.
Info
What types of electric car chargers do you offer?
We offer a wide range of electric car chargers, including Level 1 (120V), Level 2 (240V), and DC fast chargers, suitable for various electric vehicles.
Are your charging stations compatible with all electric car models?
Our charging stations are compatible with most electric car models. However, we recommend checking the compatibility of specific models with the charger specifications.
Do you provide adapters for different charging plug types?
Yes, we offer adapters to accommodate different charging plug types, such as Type 1 to Type 2, Type 2 to Type 3, and more, ensuring compatibility with various charging infrastructures.
What is the difference between single-phase and three-phase charging?
Single-phase charging uses one power line and is suitable for most residential charging setups, while three-phase charging utilizes three power lines and is commonly found in commercial or industrial settings, offering faster charging speeds.
Can I install your charging stations at home?
Yes, our charging stations are designed for both residential and commercial use, and many can be easily installed at home with basic electrical knowledge or with the help of a certified electrician.
How long does it take to charge an electric vehicle using your charging stations?
Charging times vary depending on the vehicle's battery capacity, charger power output, and charging method. Generally, Level 1 chargers offer slower charging (overnight), while Level 2 chargers provide faster charging (4-8 hours). DC fast chargers can recharge a vehicle significantly faster (30 minutes to 1 hour).
Can I charge my electric car using a standard household outlet?
Yes, most electric vehicles come with a Level 1 charging cable that can be plugged into a standard household outlet (120V). However, for faster charging speeds, we recommend using a Level 2 charger with a dedicated 240V outlet.
What safety features do your chargers and charging stations have?
Our chargers and charging stations are equipped with various safety features, including overcurrent protection, overvoltage protection, ground fault protection, and temperature monitoring, to ensure safe and reliable charging operations.